Terms and Conditions
By using our services or initiating a claim with us, you consent to the subsequent Terms & Conditions. Should any segment of this agreement be unclear to you, please reach out to us for clarification before proceeding. These Terms and Conditions govern the provision of our Services unless otherwise stated.
1. DEFINITIONS
“We”, “Us”, and “Our” denote Clear Tax Rebates.
“You” and “Your” indicate you or the representative you designate to use our service on your behalf.
“Claim” signifies your instruction to us to reclaim overpaid tax from HMRC.
“Claim Form” denotes the signed directive you provide us to act on your behalf in reclaiming any overpaid tax from HMRC.
“Website” refers to our online platform at www.cleartaxrebates.co.uk.
2. OUR FEES
2.1 We collect refunds from HMRC on your behalf and apply charges as per our fee prior to transferring the payment to you.
2.2 Our standard fee equates to 38% + VAT of any refund secured for you.
2.3 A minimum fee of £45 + VAT will be applicable to any successful claim. Should the HMRC refund fall short of covering this amount, we will not impose additional charges, and the claim will conclude. We reserve the discretion not to notify you in such instances.
2.4 Our fees encompass all received refunds, including those pertaining to employment expenses. Further details on this are available in the subsequent section.
2.5 If a tax refund was already underway before you engaged our services and subsequently becomes payable due to your claim with us, our fees as described in 2.2 and 2.3 will be applied to the entire refund.
2.6 Providing adequate evidence of a pending refund from HMRC prior to your engagement with us may warrant a partial fee refund, though we are not obligated to do so.
3. YOUR OBLIGATIONS
You must provide any necessary permissions and access to relevant information for us to deliver our services effectively.
4. WHAT WE WILL RECOVER FOR YOU
4.1 Your claim represents a general reclaim for overpaid tax rather than a specific expense such as uniform costs.
4.2 We’ll reclaim any overpaid tax for the tax years specified on your claim form, resulting from various factors, including but not limited to:
4.2.1 Incorrect expense inclusion in your tax code (e.g., uniform allowance).
4.2.2 Incorrect tax code assignments or coding errors.
4.2.3 Tax deductions despite income falling below the tax-free personal allowance.
4.2.4 Emergency tax deductions in a new employment role.
4.3 Our fee applies to any overpaid tax due to the aforementioned reasons.
5. OUR RESPONSIBILITIES IN PROCESSING YOUR CLAIM
5.1 We’ll utilise the information you provide to accurately evaluate, compute, and process your claim.
5.2 Typically, we submit claims to HMRC for processing within 14 days of receiving your signed claim form, although this is not guaranteed. Delays may occur during peak times.
5.3 Should any additional details or clarifications be necessary for your claim, we willattempt to contact you. However, we reserve the right to:
5.3.1 Cancel your claim.
5.3.2 Temporarily halt your claim.
5.3.3 Exclude disputed segments from your claim before submission to HMRC.
5.4 We assume no liability for any errors resulting from HMRC issuing an incorrect tax refund or rejecting your claim.
5.5 Necessary modifications to your claim form may be made before submission to HMRC.
5.6 Typically, claims take 6-12 weeks for HMRC processing. This timeframe is indicative, not a guaranteed period.
5.7 Should HMRC request additional information, we will assist where possible, but you bear the responsibility for timely submission
6. DISCLAIMER
6.1 Clear Tax Rebates Limited is not accountable for tax refunds or claim rejections if:
6.2 False, incorrect, or insufficient information is provided.
6.3 A refund was applied for or received before engaging our services.
6.4 Outstanding debts to HMRC exist.
6.5 Discrepancies exist between information provided and that held by HMRC.
6.6 HMRC determines an incorrect refund and requests repayment. Our fee is not refundable in such instances, though we will endeavour to refund where feasible.
6.7 You acknowledge free claim submission options directly to HMRC; however, by using our services, you commit to employing our services for tax reclaim.
7. YOUR ESTIMATED AND ACTUAL REFUND
7.1 Upon claim initiation, we will furnish an estimated refund amount. This estimate is not a guarantee of the refund amount.
7.2 We will not be held accountable for discrepancies between estimated and actual refund amounts or if no refund is issued.
7.3 We strongly advise against making financial commitments based on estimates. We are not liable for any resulting financial losses.
8. CANCELLING YOUR CLAIM
8.1 We retain the right to terminate your claim without providing a rationale.
8.2 If you have not returned the signed claim form, you may halt your claim at any point by informing us.
8.3 Post-receipt of your signed claim form, you can request cancellation, subject to a £45 cancellation charge if the claim has not been submitted to HMRC.
8.4 Claims cannot be cancelled post-HMRC submission. Exceptions may be considered, but no obligation exists to honour such requests.
8.5 Claims cannot be cancelled after HMRC approval and refund confirmation.
9. REPAYMENTS MADE BY US TO YOU
9.1 Repayments are issued via cheque once cleared funds are received from HMRC, sent to your claim form’s provided address.
9.2 Cheques expire 1-year post-issuance. A re-issue fee of £25 plus VAT applies.
10. DATA PROTECTION AND MONEY LAUNDERING
10.1 For comprehensive details on data processing, consult our Privacy Policy at www.cleartaxrebates/privacy-policy.
10.2 Compliance with Money Laundering Regulations may necessitate identity verification before rendering certain services.
10.3 Your agreement to our services implies potential use of third-party agencies for identity verification. This process does not impact your credit score.
10.4 If identity verification is unsuccessful, additional documentation may be requested, with payment withholding until confirmation.
11. LIABILITY AND INDEMNITY
11.1 Our liability, whether under these Terms and Conditions or in breach of statutory duty, tort, or misrepresentation, is capped at the total fees payable under the Contract.
11.2 We are not liable for penalties incurred regarding a Tax Return without an existing agreement for us to handle the Tax Return.
12. SEVERANCE
Should any provision in these Terms and Conditions be deemed unlawful, invalid, or unenforceable, such provisions will be severed, leaving the remainder valid and enforceable.
13. LAW AND JURISDICTION
These Terms and Conditions are governed by English law. Disputes arising from these Terms and Conditions fall under the exclusive jurisdiction of English courts.